Important: Do not login with your Razer ID until Step iv.Ĭonnect your first Razer device directly to the PC without a USB hub or extension. All other subsequent Razer Programs/Modules can be installed through Synapse as needed once the installation is completed. Note: When installing Synapse 3, be sure to click on "Deselect All" and only select "RAZER SYNAPSE". See the answer below for detailed instructions. Note: If a Razer ID was never used, the exported files from Step 2 will need to be imported into Synapse. This command can be used in place of the above to access the directory: %AppData%ĭownload and install the latest version of Synapse 3.This command can be used in place of the above to access the directory: %ProgramData%.C:\Program Files (x86)\Razer Chroma SDK.If you are somehow unable to delete these folders, you will have to stop any Razer Synapse related processes running in your task manager. Access the "Folder Options", go to the "View" tab, and select "Show hidden files, folders, and drives". Note: These folders are hidden by default, so be sure to unhide them. Locate and remove all remnants of Razer Synapse from the PC.ĭelete all folders and files named Synapse in the following locations: Install and run Intel® Driver & Support Assistant (Intel® DSA) to check for and update any Intel related drivers. How to receive the latest software updates from Windows.Use the Windows System File Checker tool to repair missing or corrupted system files. Note: On a laptop, all Razer devices should be disconnected so only the native keyboard and mouse can be used for the time being. Disconnect all non-essential Razer devices from the PC.Click "Select All" under SELECT THE SOFTWARE TO UNINSTALL, then click "UNINSTALL".Click "Yes" once the Windows User Account Control prompt opens.Click on "Razer Synapse", select "Uninstall", then click on "Uninstall" again.Type: "Razer". A list of Razer programs installed in Windows will appear and can vary by PC.Click "Search sort, and filter by drive".Search for "Apps & features" in the Windows search box then click on it.Right-click on the Synapse 3 icon and select "Exit All Apps".Note: If you already have a Razer ID and have your profile associated with Synapse, proceed to step 3. How to export and import profiles in Synapse 3.See the answers below for detailed instructions. Note: Collect and save Synapse logs prior to performing a clean re-install, should the issue needs further investigation. Verify that Synapse 3 is installed on the PC.Right-click each Razer driver and select Uninstall device.Expand categories like Human Interface Devices and Mice and other pointing devices within the Device Manager.Press Windows + R, type devmgmt.msc, and select OK.If you’re removing the drivers for a Razer mouse, you must use another pointing device to interact with the operating system in the meantime. Uninstall and reinstall your Razer devices to fix problems that result from corrupt hardware drivers. If that helps, but you also want to use Razer Surround Sound, try re-installing the latest version of the program. Re-open the Apps and Features pane on your computer. However, it tends to conflict with Razer Synapse, so try removing it from your computer. Razer Surround Sound is an optional application that boosts the capabilities of Razer headsets.
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